As a student of human nature, as well as a long-time forum member and owner, I am in a good position to offer some general thoughts (call it a rant if you like!) and guidelines regarding ‘net based forums. I guess I am as qualified as any to comment from the user’s side of the equation. Currently, I read or post to a least a dozen forums per day, some revolving around my line of work and others related to my hobbies and interests: fitness, health, bodybuilding, longevity, weight loss, audio-video, military, law enforcement, firearms-to name a few.

I can also comment from the owner’s side, as my two forums-Fat Loss Revealed and Bodybuilding Revealed-have over 10,000 active members. Not the largest forums on the ‘net for sure, but not small time either.

This article is not about how to market a forum to “drive” traffic or anything like that. Rather, this article is concerned with the culture of a forum, which directly impacts its long-term success. These comments are based on what I have seen and experienced, as both a long time forum user and owner, about the major downfalls and mistakes that ultimately lead to unhappy members.

Forum Culture

Every forum has its own culture. That culture always starts with the owner of the forum. It’s a direct reflection of what the owner does, or does not do, with their forums, such as the moderators (mods) they choose, how much power the mods are given, how much personal control the owner maintains, how active he is, and so on. The forum reflects the personality, values, goals, etc. of its owner. The “buck stops” with the owner of the forums, as he is literally the captain of the ship. As an owner, if you wish to run a successful forum long term, you should be on the look out for the following problems.

The Member Cabal

The member cabal is inevitable on any forum, but it’s not inherently a negative. All it means is that a group of long term “regulars” have formed their own clique. It can be a helpful, productive group that’s supportive of new people coming into the forum, or it can be highly damaging. It’s up to the owner of the forum and the mods to keep an eye out, and keep firm control over the member cabals that form. The type of cabal will be a direct reflection of the forum’s culture, which reflects on, as mentioned above, the owner of that forum.

“Beating up the new kid”

This is a logical transition from the above, because it usually, but not always, involves the member cabal. Many forums have a culture where every new person is “initiated” or generally hassled, simply due to the fact they are new to the forum. I recall one forum I visited regularly, which had a guy with an avatar that said something like “I sh&% on the new guy.” Mods, as representatives of the owner, should not tolerate this behavior, as-if not cut off early-it will only grow.

It’s the perfect way to assure a small group of people run the forum, and if it’s not prevented early on, the owner can literally lose control. New members looking to join won’t when they see the abuse, or else it will turn into one of those forums with a few active members and a bunch of lurkers, as few will actively participate due to the abusive member cabal. On the other hand, a friendly member cabal welcomes and accepts new people, and helps the forum grow.

On my forums, for example, my “regulars” are one and all friendly, helpful, and welcoming people. That’s because I have great mods, and make sure the forums are always going in the direction I feel they should, based on my overall guiding philosophy and principles.

The Moderator Cabal

Similar to the member cabal, but potentially much more damaging to a forum, is the moderator cabal. Again, it’s pretty much inevitable such a cabal will form when you have people working together, even if it’s a virtual work space. And again, there is nothing inherently wrong with it, but the owner of the forum needs to keep a very close eye on the moderators. Pecking orders, cliques, etc. will form, and unless the owner of the forum keeps a tight handle on his forum, it can quickly get out of control. I have seen forums where there was more drama behind the scenes with the mods than could be found on the forum! Like any office space-virtual or otherwise-the culture starts from the top down, so the owner must put time into the back end of the forum, as well as the front.

I know too many forum owners who have let their mod cabal essentially take over their forums, chase off members they don’t like, chase off, or generally harass, other mods they don’t like, and so on. The owner of any forum who takes a “hands off” approach will have a mess on his hands sooner then later. I spend at least a few hours per day on my own forums making sure they’re all running smoothly, supporting members and mods equally, and assuring the ship is heading in the direction it needs to, as reflected in the mission statement of the forums.

To finish my point, and continue with the ship analogy: big ships develop a great deal of momentum, so setting the course early, and making small adjustments, takes less energy and time than attempting to alter course once that ship has gotten it’s full momentum up.

“Mod as God” syndrome

As the member cabal section transitioned perfectly into the “beating up the new kid” section, the mod cabal transitions into this section. The “Mod as God” syndrome is, without a doubt, my personal peeve. It can be all the members of a mod cabal, or an individual, and it’s very destructive to any forum. This syndrome appears to start when a mod decides the section they mod, or the forum itself is their personal fiefdom. These mods often set different standards for themselves than for the members. Like the member cabal, they may insult, belittle, or generally hassle a member they have taken a dislike to, and if that member attempts to defend themselves or respond, the mods will ban them or use other penalties at their discretion.

This double standard is damaging to the morale of any forum and unacceptable behavior by the mod(s) in question. It’s also a very common problem on many forums where a mod has decided he or she has additional rights above that of the members, and their word is law, even if they are often responsible for the problems.

A similar issue is favoritism, where one member can say or “get away with” far more than others. Mods should be objective and fair; once they decide their word is law, they are no longer able to objectively carry out their jobs. Again, this comes about due to the owner of the forum not being the true overall guiding influence on the forum. The only word that is law on a forum is the owner’s-period. However, if the owner is not an active participant, and/or allows mods to abuse members, then sides with the mod (even when it’s obvious that mod is way out of line), he loses authority and credibility with the members.

The forum ultimately suffers. Productive members of the forum will leave, the cabals will stay and grow stronger, and the forum will cease to be relevant within its intended niche.

Now in the spirit of full disclosure, I have been banned from forums. A few times temporarily (though I will generally not return to that forum anyway), and a few times permanently. I’m not proud of that fact, but I am also not the least bit ashamed of it either. Whenever it’s happened, it was for one of the reasons I mentioned above.

Personally, I simply will not tolerate the “mod as God” syndrome as either a member of a forum or as the owner of that forum, and when a mod attacks me-or is clearly being biased or playing favorites-I will let them know it. I will not tolerate it on my own forums, and if I feel a member is right and the mod is wrong, I will side with the member. That has never happened on my forums, however, and that’s because I’ve stepped in long before it ever got to that point. I don’t put my mods in a position where they have to defend themselves, and they know I will deal with it well before that.

The members of my forums know I always take a fair and objective approach to the issue or dispute. It’s part of my mission statement, and is an essential component of a healthy, successful forum.

The Missing Mod Syndrome

There are also forums where you know there are mods somewhere, but you can’t figure where, or even who, they are. They don’t seem to do any actual moderating, don’t keep the forum running smoothly, and may show up to lock a thread after some flame war has been taking place for days or longer. These “hands off” mods and owners tend to end up with a ‘free for all’ type forum. There’s nothing inherently wrong with that if that’s what the owner wants and the members enjoy, and such forums have their own niche, but they are not for me and not what I recommend owners strive for. They are generally a big mess of flame wars, member cabals, and a waste of time for those people who actually want to talk about and read about relevant topics that such a forum pretends to offer.

Conclusion

One or more of the above pitfalls can produce what I call “Toxic Forum Syndrome.” The forum is sick and is in need of fixing. Obviously, prevention is always better than treatment, so it’s best to be proactive and “hands on” as the owner of a forum, rather than reactive. Members of forums will probably recognize the above categories from forums they visit regularly, which should help them decide whether to move on, or attempt to be part of the cure vs. the problem. I identified these problems over many years as a member and user of forums, so when I decided to start my own forums,* I was fully aware and prepared to avoid them. So far so good…

* = Access to my Fat Loss Revealed and Bodybuilding Revealed forums comes with the purchase of my ebooks under the same name.

Author Bio

Will Brink is an author, columnist and expert in the supplement, fitness, bodybuilding, and weight loss industry and has been extensively published. Will graduated from Harvard University with a concentration in the natural sciences.

His often ground breaking articles can be found in publications such as Lets Live, Muscle Media , MuscleMag International, The Life Extension Magazine, Muscle n Fitness, Exercise For Men Only, and numerous others.

Today, people are naturally wanting to know if Penny Auction sites are legitimate or not, because of their increased popularity. I have noticed worried people are inquiring into how Penny Auction sites might be scams. With my overall experience of these auctions, I think I am qualified to advise you on whether these auctions are indeed scams or are legitimate.

As with other things on the World Wide Web or in life for that matter, there are both good and bad things available to you. Not all Penny Auctions are scams. They offer merchandise to you in a way you can afford, where you could not afford it otherwise. Many people (more than you think) have won these auctions for items like big-screen televisions or iPads for a lot less money than the recommended retail price. There is an unlimited array of different items available on these auctions too.

This is not to say though, that there are not Penny Auction scams that you will come across, and you will have to be cautious to make certain you do not get caught in one. You need to look at the reviews first if there are some. Do a search for the Penny Auction site you are on, and then read the information you find. If you see a lot of positive feedback from people, it is most likely that you will have a good experience too; this is one of the best way to know this for sure.

The auction websites which you need to stay away from are those for which you see a lot of negative feedback, or the new ones which have no feedback yet. Just go to the websites which have established a good reputation. This holds true for most of the online activities in which you may take part. Usually, I am unlikely use a site unless people have tried it before me. This may seem selfish, but it is also a good way of making certain that I do not get involved in any Penny Auctions scams.

Penny Auctions are a proven source for products of high quality at such low prices that there is no way to find them so cheaply at a regular store. The way the economy is today, I think these auctions will get even more popular as time goes by. The bottom line is that so long as you research before participating in these auctions, you will probably have an enjoyable experience, just as I do. Penny Auction scams are the exception rather than the rule according to my experience.

A forum is a great way of discussing a topic that you are interested in and knowledgeable about with like minded people or of sharing your experiences and possibly helping beginners in the subject. A well run forum is a pleasure to visit – you feel welcomed and amongst friends.

Running a forum is more than just about letting every Tom, Dick and Harry join and then letting them dictate the ‘mood’ of the forum. It’s up to you, as the administrator, to set some ground rules and abide by them.

Firstly, you must manually activate every new member registration. Spammers are unfortunately attracted to forums like flies to honey, and even the newest forums will start getting a trickle of these every day. Although it’s tempting to allow these to join to up the membership levels to make it look like you’ve got an active forum, allowing these in will be a bad mistake. At the least you’ll be inundated with advertising, and at the worst some very unwelcome posts might be made. You, as the site owner, will be responsible for what’s on your forum. As you go through the registrations each day obvious spammers with made up email addresses or user names which are simply advertising products will be easy to spot. If you need to go further you can check on the IP address and where the person is coming from. If you’re still not sure, do a search at StopForumSpam – an excellent website that keeps up to date records of spammers, as these people try to join every forum going. You’ll soon become quite quick at spotting spammers against bonafide registrations.

You can’t start a forum and then lose interest in it. Unless you are working to activate registrations, moderate comments, administer the forum and contribute to discussions yourself it’s not going to get very far. Running a forum takes time every day.

You need to decide where the boundaries lie and the kind of behaviour you’ll tolerate. Some forums I have been on insist people search for answers already given to similar queries before posting a new question, and when a ‘newbie’ posts they get responses fired at them to search the forum for answers first. Or are you more tolerant, and encourage individual replies? It might take more time repeating the same information, but it does make the forum more personal. What happens when someone asks a daft question, and gets shot down rather rudely by another member? Do you tolerate that? Or do you try to set ground rules for how people should behave towards each other.

Sometimes this might depend on the audience for your subject matter. I run a specialist forum for keeping bearded dragons, and we’re likely to have older children joining as well as adults. Sometimes an incredible ignorance is shown about keeping these reptiles – people should have done their research before taking them on, and as such these poor creatures are now looking at short unhealthy lives unless their owners can be given correct advice on how to keep them. On another similar forum, new members asking stupid questions are shot down in flames, and they leave after making one post, and without gaining any help at all. On my forum I actively encourage all members to be welcomed, and their most basic questions answered so that they get the information they need to the benefit of them, and their pets.

Now this is obviously just an example, but do you want to help and encourage people? Or just have a membership of ‘experts’? That is a decision you need to make, as it’s you, and the moderators you might have to help you, who can influence this by the way in which your members respond to posts and also the way you moderate. Sometimes you need to PM posters who aren’t interacting in the way you want them to, and accept this might lead to losing a member, but if it helps for a better community overall, the loss of one might prevent all those ‘guests’ who visit before taking the plunge think twice before joining. It’s interesting, but I’ve only had one problem with a member in the 5 years I’ve been running the forum and had to ban them. Most members pick up the friendly culture of the forum very quickly.

When your forum starts to become very active you might find it is too much to moderate all the posts yourself. You will find regular posters are flattered if you ask them to become a moderator and help you run it. You should ensure that anyone you ask has views that do not diametrically oppose yours (although healthy debate should always be welcomed), and whose approach to answering posts is in line with the ‘feel’ you’ve developed for your forum. You might also want to appoint someone or more than one (depending on the size and activity on your forum) to be other administrators, particularly to help with the activation requests for new members. Sorting out 150+ spammers a day is better with help! I’m in the lucky position of having an administrator in Australia – from my point in the UK I do the day shift, and he does the night!

You may think you are very knowledgeable about your subject, but it’s great if you attract someone to join who’s known as an Expert in their area. I invited two such people from their contributions on other forums and their expert knowledge and experience has been a real boon to my forum.

If you allow people to sell items or services, you might want to think whether you’re going to let people join just for this purpose, or whether you want to restrict this service to contributing members. You might also want to restrict what they can offer. A good rule is that someone needs to make 10 posts before being able to put up information about what they want to sell.

Something that encourages people to post is always helpful in trying to get a lively forum. Assigning different ranks to people who post above a certain number of posts can encourage people to try to reach the next level. On my Bearded Dragon forum we go from Egg, through Hatching to Adult – obviously not appropriate to many forums, but you get the idea.

I found that forums don’t actually help you to make money – having Google ads on the forum did not bring me any revenue despite a high number of visitors to the extent that I abandoned them. People come to the forum for advice or to chat, not to click on adverts. Linking your response through to informative pages on your website is the best suggestion I can make, and of course, having a forum increases the number of visitors to your main site.

If you have a forum but it’s becoming less active, look at the tone of the posts and see if the feel of the forum has changed. Unless it was once more relevant that it is now (a forum about the London Olympics will be less topical in 2013!) you might want to try to make it more positive, friendly and welcoming to newcomers. This means posting a lot yourselves, and engaging the moderators in trying to turn round the feel of the forum. If a particular member is causing problems, then don’t feel bad if you need to ban them. It’s your forum after all, and it’s totally up to you who you allow on there. You need to make sure you and your moderators keep active and posting – people want to feel important, and like someone ‘official’ to respond to them.

Forums are a great addition to the internet – there’s one set up for almost every niche subject, and people enjoy using them to get information they need, or to share their knowledge. A well run forum is a pleasure to visit, just like going to your friendly local pub. But no one will want to put themselves in the firing line to get abuse from bullies. So it’s your job to keep them out.

Paying attention to your forum and keeping to these best practices will keep your forum active, friendly and attracting the right kind of visitors and new members.